Hakini is an electronic platform for mental health services, bringing together service providers (counselors) and clients (service seekers). The Hakini website or application allows counselors to communicate with clients via voice or video calls or text and voice messaging. It also provides a platform Tell me self-help tips and exercises through text messages, audio recordings, educational videos, exercises, tests and interactive assessments. This is so that clients can easily receive the psychological services they need, to help them solve their problems.
The terms of use are a contract or official agreement that regulates the relationship between the Hakini website or application and the users. This agreement also governs your use of the website or application. Therefore, please read the terms of use carefully before using the Hakini website or application. Hakini reserves its right as the owner of the application. The site is working to change the terms, conditions and terms related to the privacy policy from time to time, which necessitates the necessity of reviewing these terms and conditions and the privacy policy periodically. Your use of the Hakini website or application constitutes an agreement to be legally bound by these terms and conditions, the effects of which will occur immediately upon your use of the Hakini website or application. If you do not agree to the stipulated terms of use, please do not continue to use the application or website and close it immediately.
Hakini does not provide services for emergency medical cases, which include: suicide cases or any behavior that would cause harm to you or others, or if you or others create a feeling of danger as a result of any emergency medical case you are dealing with, or If you are suffering from a medical emergency, please contact the centers designated for such cases by calling the emergency numbers in your country immediately.
The content provided by Hakeni, including articles, quotations, or any research sources, should not be relied upon as a treatment plan, even if it includes methods for dealing with what the user is suffering from, as every condition or disorder remains, even if it is identical to the published research material. , needs to be diagnosed by an appropriately qualified health care professional to develop a treatment plan that is compatible with the specificity of each case, even if the research materials published by Hakini include a reference to any information related to medications or a specific treatment, Hakini does not guarantee the suitability of these medicines for your condition, so Hakini does not guarantee that these medications are suitable for your condition. It does not intend to establish specific tests or procedures that enable it to diagnose or develop a treatment plan. What Hakeni offers is to connect you with the specialist who suits your condition, enabling you to reach the appropriate specialist without going through the trouble of choosing a specialist.
In order to be able to access the services provided by Hakini, you must first register on the Hakini website to create an individual user account. This requires providing certain information. Your creation of an account on the Hakini website has some restrictions and limitations and you work to overcome them from This would subject you to legal accountability, including creating an account for anyone other than yourself without their knowledge and without obtaining their permission. In order for Hakini to be able to provide the service to you completely and flawlessly, you must provide true, accurate and complete information in accordance with what the account registration form requires of you, with the possibility of using an anonymous user name or nickname that does not know your identity in order to preserve confidentiality, after working to provide information. Correct communication enables Hakini to communicate with you. Every time you log in to the site, you must continue to update the account information to keep it current, correct, and complete. Hakini is not responsible for someone else's access to your account and its use without your knowledge, as you are the first and last responsible at all times and in all circumstances for the information contained in your account, whether the password, user name, or any other security information related to your account.
Hakini does not act as a direct provider of the services it provides, as this is considered the role of a specialist approved by the site. The payments you make are used to enable Hakini to work on developing the work of the application and the website, by working on developing programs and general services. And the administrative costs and fees incurred by the company, such as transaction fees for using the credit card, and the payments you provide in exchange for using the services are calculated separately to the specialist to obtain the direct psychological services provided to you, knowing that Hakini does not share or take a percentage of the payments with the specialist.
There are some practices that you should avoid while using the application or the site, which would expose you to legal accountability if you do them, including: accessing the services in an illegal or illicit manner or exploiting them for illegal or illicit purposes or in any way that violates Terms and conditions stipulated. It is not permissible to deal with information and messages under a false name by publishing, using, storing or transmitting it, or using these means to publish information that contains illegal, fraudulent, defamatory, obscene, harassing, threatening, hateful content for any person, or to be a predatory trap for minors as well. It is prohibited to publish information that violates the intellectual property rights or the rights of publicity or privacy of others. It is also prohibited to carry out practices that would disrupt the service or attempt to disrupt it, such as using data, files, viruses, or any other means that may cause disruption, sabotage, or damage to the service. It is also prohibited to use piracy. Or mining or any fraudulent means in an attempt to access the Service for any purpose.
This privacy policy has been drafted to enhance your confidence in ensuring that Hakini protects the confidentiality and privacy of all your personal data and information that you provide to it. It is an integral part of the terms and conditions agreement mentioned above and is binding on all users. Hakini also reserves the right to change it. From time to time, you must review it periodically.
User personal information:
When you register through the Hakini website, this requires you to provide personal data that may include name, age, gender, email, job, education, and you may be asked for additional information about payment information and phone number when using the services you provide. Tell me. Hakni respects the privacy of your data and personal information and is committed to protecting it at all times. Note that Hakini works to collect this information and personal data so that it can better provide mental health services and consultations, as well as to ensure that there is close communication between it and the users and their needs. Even if Hakeni undertakes research, studies, or any work that may need to be completed using your personal information, be sure that it will be treated anonymously. Hakini also signs its employees who, by virtue of their job, have direct control over your data and personal information, to an agreement that prevents them from using it for any purpose and under penalty of legal liability. Remember that you have the right to amend your information and personal data contained in your personal account that you created through the website, and you can also completely withdraw from the services provided by Hakini by canceling your personal account.
How does Hakini work to protect the security of your information and personal data?
Hakini follows security measures to protect your information and personal data from disclosure or destruction, from unauthorized access, as well as from working to modify it without a license. Hakini also subjects employees who need this information in order to improve and develop the operation of the services it provides. These measures subject them to legal and disciplinary accountability if they disclose this information. Hakini closely monitors how its website is used by users and visitors, even if the site is accessed anonymously, by using cookies or using browser records, a feature that enables Hakini to browse its website in a way that enables it to deal with users’ choices in a clear and understandable way to improve Their experience on the website. You, as a user, can disable the cookies feature, but remember that if you disable this feature, the quality of your use of the site’s services will be less good, and vice versa when you activate it.
For more information about the Analytics cookie feature, which is a service provided by Google that enables us to analyze and understand visitors' movements on the website, noting that this feature does not collect personal data and information for users. You can obtain information about this feature, on which our privacy policy is based, by visiting this site... With the security and protection that Hakini provides for your information and personal data, this does not mean that you are not responsible for maintaining the confidentiality of the password and other registration information. Hakini does not bear responsibility for your disclosure of your information. However, when necessary, you can still change the registration information from time to time. There are some cases that may prompt Hakini to disclose your personal information and data, including if all or most of Hakini’s assets are sold to a third party or to entities affiliated with us, such as companies or individuals who perform functions on behalf of Hakini, such as assistance in marketing, IT support, and customer service. Thus, your information and data will be transferred. The disclosure of your information and personal data to them will be within the limits and controls that help Hakini perform its functions. In all cases, Hakini discloses or shares your information and personal data, this will be with the aim of adhering to legal controls and obligations.
You can browse the Hakini website without having to provide your information and personal data, but at the time you decide to benefit from the services provided by Hakini, this requires you to work on providing the website and the application with your personal information, whatever the form of service you want, whether it is booking a session or Communicating with psychologists via correspondence, voice, or video calls, which requires creating an account on the website or the Hakini application, and which necessarily requires providing Hakini with your information and personal data, knowing that the information you provide to create the account will not be displayed publicly and will not be shared. Use it internally except by the company, unless it is necessary to declare your personal data to a third party in accordance with the cases mentioned above. Content published by Hakini may link to third party websites to provide relevant references, Hakini is not responsible for such content which may include separate privacy policies and data processing disclosure. As for the privacy of payment procedures and information, Hakini does not store, exchange, sell, or rent details related to credit cards or personal identification information to a third party.